Business Case Submission Requirements for CCCM, CQMP and CWMP Candidates

If you are pursuing a Certified Call Center Manager, Certified Quality Management Professional, or Certified Workforce Management Professional designation, you are required to submit a best-efforts Phase III Business Case Proposal immediately following Phase II completion and approval. You are required to use the Business Case Template provided in your Certification Program Resource Toolkit to format your Business Case for submission. Instructions are provided within the template.  The RCCSP Certification Project Review Team member assigned to your portfolio will review your business case and provide corrective guidance if deemed necessary. Alternatively, candidates may request via the Certification Registrar (support@rccspcertificationexams.com) a "redline review" of their business case, at any stage of completion, to receive detailed section-by-section comments, guidance, corrections, and suggestions from a Certification Project Review Team member.

Submitting Final Work Project Deliverables for Approval and Acceptance

Please attach and email completed project documentation to:

Project Review Team <project.review@rccspcertificationexams.com>

Feedback will be provided by the RCCSP Certification Project Review Team within eight weeks of Phase IV project execution documentation submission.  If your project deliverables are deemed incomplete or insufficient, a member of the RCCSP Certification Project Review Team will contact you with suggestions for additional work and improvements to your Phase IV project or documentation.

RCCSP certification will be awarded upon approval and acceptance of both  the Phase III Business Case and Phase IV project deliverables.  You will be receive email from RCCSP Certification Registrar notifying your of the certification outcome. Once your certification has been approved, the Certification Registrar will also request exact spelling and layout preferences for engraving your name on your RCCSP Professional Education Alliance certification award.  If you fail to respond in a timely manner, RCCSP will use the name on file for purposes of engraving the certification award.

Should you encounter any technical difficulties submitting either a business case or project documentation to the RCCSP Certification Project Review Team, contact RCCSP support by:

Email:   support@rccspcertificationexams.com
Phone: (708) 246-0320