Attend a Phase I Assessment Practicum

The first step of your journey toward professional certification is to attend the Phase I Assessment Practicum.  RCCSP Assessment Practicums are scheduled and facilitated through member companies of the RCCSP Professional Education Alliance.

Alliance member companies are bound by a charter and code of professional conduct and ethics, and Alliance member company facilitators and consultants possess the depth of industry experience necessary to observe and evaluate candidate competencies.  When registering for an Assessment Practicum, look for the RCCSP Professional Education Alliance logo at the provider's website, or register for an RCCSP Alliance Assessment Practicum through RCCSP on this portal.

An accredited training course will prepare you to pass your certification exam, and will give you an opportunity to practice newly learned skills and prove your competencies under the guidance and observation of an industry expert.  Success in both knowledge assessment and competency assessments is required to earn your certification.

For a complete schedule of open-enrollment certification training courses, detailed agendas, and to register for a certification preparatory course, use the buttons below.

	Contact Center Professional Certification Assessment Practicum
	Collections Professional Certification Assessment Practicum
	Contact Center Supervisor Certification Assessment Practicum
	Call Center Manager Certification Assessment Pracitum
	Call Center Management Certification Assessment Practicum Boot Camp
	Contact Center Director Certification Assessment Practicum
	Call Center Engineering Certification Assessment Practicum
	Contact Center Quality Management Certification Assessment Practicum
	Call Center Workforce Management Certification Assessment Practicum